Return Policy
If you are not 100% satisfied with your purchase you can return it for a refund within 45 days of purchase.
Items must be new and unused in their original packaging.
Gift Vouchers are non-refundable.
HOW TO RETURN SOMETHING YOU PURCHASED?
Log into your account and go to the 'Order History and Details' area.
Here you can request your return or go to the following link:
have your email address available.
Returns must be sent to the following address:
GRUPPO SRL - Div. Cinelli
Via P.Gobetti 4bis 20090 Caleppio di Settala (Milano)
Italia
E-mail: storeonline@cinelli-milano.com
GENERAL RETURN POLICY FOR APPAREL, ACCESSORIES, COMPONENTS and SPARE PARTS
The shipping cost for returning a product will be paid by the customer.
Refund will be generated to the original payment sourceonce we receive the item and provided that the product is undamaged, unused and in its original packaging.
The shipping cost for returning due to a damaged or defective is free of charge. In this case we will arrange the collecting of the product and send instructions to the customer accordingly.
If you have any questions please contact us using our contact form here. Our staff is available to help.
GENERAL RETURN POLICY FOR COMPLETE BICYCLE AND FRAMES
If you wish to return your purchased item, you may do so within 14 business days of the delivery date. All returned items must be in unused and new condition. The customer is responsible for the cost of return shipping. Refund will be issued once we receive the product and provided that it is undamaged and unused.
Once the 14 business days of receiving your order have passed, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received damaged due to poor packaging by the customer, we will be unable to issue a refund.
EXCHANGES
We do not accept exchanges.
For any changes, please follow the returns process.
Any changes can be made via a new order.